Before you start
For best performance, please ensure:
- Airplane Mode ON
- Wi-Fi ON
- VPN OFF
- Private Relay / Private DNS OFF
- Random MAC / Private Address OFF
- Cloud backups paused (iCloud / Google Photos)
Stay connected throughout your cruise and share every unforgettable moment with friends and family as you explore the world's wonders. Choose from one of our convenient Internet Packages to keep you connected every step of the way.
Share your special moments in real time, stream your favourite shows or browse the web and check your emails whenever you want. Our Internet Packages are tailored to cover the connection and the number of devices you need during your cruise.
INTERNET PACKAGES
Stay connected, share your adventure
| Services | Browse Cruise | Browse and Stream |
| Unlimited data | ✔ | ✔ |
| 24 hour access | ✔ | ✔ |
| Browse the web | ✔ | ✔ |
| Send and receive emails and images | ✔ | ✔ |
| Chat on messenger apps (e.g. WhatsApp) | ✔ | ✔ |
| Video chat | X | ✔ |
| Stream music and video | X | ✔ |
| Post video and live streams on social media | X | ✔ |
| + Add package | + Add package |
Wifi on board
You can use MSC Wi-Fi to connect to the Internet by connecting with your devices in Public Areas.
CONNECTED ANYTIME
Your own device
24/7 internet access means you can stay in touch with the folks at home via your smartphone, tablet or laptop any time you like.
Book the internet package that best suits your needs and set yourself up for trouble-free communications throughout your cruise.
Available on: all MSC Ships
Type of service: Charges apply
ONBOARD CONNECTIVITY
Public areas
On our MSC Cruises you can stay connected also in the Public Areas using your devices. The service is accessible 24 hours a day.
Available on: all MSC Ships
Type of service: Charges apply
FAQ
GENERAL INFORMATION & CONNECTION GUIDE
Quick Start — Connect in 6 steps
1. Turn Airplane Mode ON
2. Turn Wi-Fi ON
3. Select MSC SHIPNAME HOTSPOT
4. Open the MSC for Me app or go to www.mscwifi.com
5. Log in using your Cabin Number + Birth Month/Year.
6. Tap START to activate your connection.
What types of Internet Packages are available?
Two unlimited-data options are offered on board and for pre-purchase, valid for the full duration of your cruise: Browse and Browse & Stream.
• “Browse” is suitable for messaging, email, and general web browsing. It supports access to websites and most social media applications, including Facebook, Instagram, and WhatsApp. Guests can view photos and videos directly within social media platforms and make calls via supported apps. However, this package does not allow access to dedicated streaming platforms such as YouTube or Netflix.
• “Browse & Stream” enables full Internet access, at higher speeds, including video streaming platforms.
Important to know
- The service operates via satellite. Connection speed and stability may vary compared with land-based Internet (home broadband, 4G, 5G) and can be affected by weather conditions or the ship’s position and ashore interferences.
- Device switching is NOT possible on any plan. Once activated, a device is locked to the package for the entire cruise
WHAT CAN I DO WITH EACH PACKAGE?
What is included in the “Browse” Internet plan?
The “Browse” plan is designed for light, essential Internet use, including:
- Browsing websites.
- Checking email, provided messages do not include large attachments.
- Using messaging apps (e.g., WhatsApp, Messenger, Telegram).
- Calls over the Internet (VoIP, WhatsApp, Messenger, Wi-Fi Calling, FaceTime, Skype, Zoom, Teams, etc.)*
- Uploading multimedia files to social media
*Please note: while video calls may function on the Browse plan, performance and quality are not guaranteed. For a more stable experience, especially for work or long calls, Browse & Stream is recommended.
What is not included in the “Browse” Internet plan?
The following activities are not supported on the Browse plan:
• Video streaming (YouTube, Netflix, TikTok, Instagram Reels, etc.)
• Music/audio streaming on any platform
MSC Internet Packages – Feature Comparison Table
| Feature / Activity | Browse | Browse & Stream |
| Web browsing | YES | YES |
| YES | YES | |
| Social media (viewing, scrolling, media uploads) | YES | YES |
| WhatsApp / Messenger / Telegram - text and calls | YES* | YES* |
| FaceTime / Zoom / Teams / Skype - text and calls | YES* | YES* |
| Multiple device use (simultaneous) | YES* (if multi-device plan purchased) | YES* (if multi-device plan purchased) |
| VPN / corporate remote connection | Not guaranteed** | Not guaranteed** |
| Cloud sync (iCloud / Google Photos / OneDrive backup) | YES*** | YES*** |
| YouTube / Netflix | NO | YES |
| Music streaming (Spotify, Apple Music, etc.) | NO | YES |
*Feature availability may vary depending on network conditions and usage patterns.
**Due to the technical complexity of VPN and corporate remote-access systems, correct functioning cannot be guaranteed on board.
***Recommended to pause large uploads as it may slow down the internet experience.
Some apps don’t work – why?
Certain apps and services may not function properly on board due to bandwidth limitations, firewall protections, or regional licensing restrictions. Satellite networks also behave
differently from land-based connections, which can affect how some platforms operate. Corporate devices with strict security settings may experience additional issues.
Typical examples include:
- VPNs (NordVPN, ExpressVPN, corporate VPN) — often unable to connect.
- Cloud backup services (iCloud, Google Photos, OneDrive) — may stall or fail to sync.
- Streaming apps — some platforms block satellite IP ranges (e.g., Disney+, Hulu).
- P2P/file-sharing services — restricted for network stability and security.
Where can I access the Wi-Fi network?
Wi-Fi covers all public areas and most cabins, including MSC Yacht Club Suites. Performance may vary with ship position or weather.
Where do I get the best Wi-Fi signal?
The strongest coverage is typically in central interior public areas. Signal strength may be reduced on balconies, open decks, and locations surrounded by metal structures, including cabin balconies.
Does my Internet work on Ocean Cay?
Yes. Your Internet connection extends from the ship to Ocean Cay, and your active package remains fully valid while on the island. Performance may vary depending on the ship’s alignment and weather conditions.
Can I work remotely on board?
Yes. Email, messaging, document access, and video calls are supported. For the best experience on board, we recommend pausing cloud backups, disabling VPNs, and avoiding peak usage hours.
Is Internet suitable for business use?
The service is suitable for most professional needs, but VPN and corporate systems cannot be guaranteed.
HOW DO I BUY, ACTIVATE, OR UPGRADE MY INTERNET PACKAGE?
Can I buy a 24-hour pass?
Yes. 24-hour passes are available only on board and for one device. They activate on first login and expire automatically after 24 hours.
How can I upgrade my Internet package?
You can upgrade anytime through the MSC for Me app or at www.mscwifi.com. You can move from Browse to Browse & Stream and/or add more devices (up to four). You only pay the difference between packages. Downgrades are not possible. Alternatively, visit The HUB – Photo & Digital or the Internet Info Point for assistance during opening hours. Outside those hours, please contact the Guest Services Desk. Please note that short waiting times may apply during peak hours.
Is there any advantage to purchasing prepaid packages?
Yes. Guests who purchase their Internet package in advance enjoy an exclusive discount compared to the onboard price. All savings are clearly displayed at the time of booking, so you always know exactly what you’re paying and what you’re saving.
DEVICES & FAIR USE POLICY
Is there a data limit?
All Internet Packages include unlimited data, managed under MSC Cruises’ Fair Use Policy (see Chapter 7 of the Internet Terms & Conditions) to ensure a stable and enjoyable experience for all guests on board.
In rare cases of unusually heavy or continuous usage, such as large file downloads, automatic cloud backups, or system and application updates, connection speed may be temporarily reduced to protect overall network performance. Internet access is not normally suspended due to data volume alone. Once usage returns to normal levels, full speed is automatically restored.
How many devices can I connect?
You can select plans for 1, 2, 3, or 4 devices. Each package is linked to the devices activated during registration. Single-device plans are for one device only. Multi-device plans let you stay connected on up to four devices at the same time.
Can I switch my Internet package to another device?
No. Once activated, a device is permanently linked to your Internet package for the entire cruise. Even with multi-device plans, only the selected devices can use the service, and these cannot be changed or swapped at any point during the cruise.
Can I use my package for multiple family members?
Yes. Multi-device plans allow simultaneous use by different guests in the same cabin. However, it is not possible to switch devices; once a device is activated, it remains locked to that package.
MSC VOYAGERS CLUB – INTERNET BENEFITS & DISCOUNTS
As an MSC Voyagers Club Member, do I receive Internet benefits or discounts on board?
Yes. MSC Voyagers Club Members enjoy exclusive Internet benefits on board, according to their membership tier:
- Blue Diamond Members receive one complimentary Browse Internet Package per cruise, valid for one device.
- All MSC Voyagers Club tiers (Classic, Silver, Gold, Diamond, and Blue Diamond) benefit from a 5% discount on Internet Packages purchased pre-cruise or on board.
Complimentary packages and discounts apply once per cruise, are non-transferable, cannot be exchanged for cash or other services, and cannot be carried over or refunded if unused. All benefits are subject to availability and applicable terms and conditions.
Will my Internet automatically stop at the end of the cruise?
Yes, your package will end automatically once the cruise concludes.
REFUNDS AND LIMITATIONS
Can I get a refund for my Internet Package?
Internet Packages are non-refundable once activated, even if service quality varies due to satellite conditions. If you experience any issues, report them immediately to The HUB, Internet Info Point, or Guest Services so the team can assist.
MOBILE NETWORK (GSM) & ROAMING AT SEA
Can I use my personal mobile data while cruising?
Yes, you may use your personal SIM or eSIM while at sea, subject to availability and activation by your mobile operator. Once the ship sails beyond 12 nautical miles from the coast, land-based mobile coverage disappears and the onboard WMS (Wireless Maritime Service) system becomes active. This system provides the maritime GSM network that enables mobile calls, texts, and data connectivity.
Please note that access to WMS and all related roaming charges are determined entirely by your mobile operator and are not included in your cruise fare. MSC Cruises does not set, manage, or influence these charges. Maritime roaming fees can be significantly higher than standard land-based or international roaming rates and may vary widely between providers.
⚠️ Roaming warning: To avoid unexpected charges, MSC Cruises strongly recommends keeping your device in Airplane Mode and connecting only via the ship’s onboard Wi-Fi network. This ensures a predictable and controlled connection experience. All onboard digital services, including the MSC for Me app, require connection to the onboard Wi-Fi to function correctly.
For questions regarding billing, coverage, or roaming availability, please contact your mobile service provider directly. On board, our Digital Experts at The HUB / Internet Info Point can assist you in verifying whether your device is connected to the ship’s Wi-Fi or the WMS network to help prevent accidental roaming. This service is available during opening hours. Outside these hours, please contact the Guest Services Desk.
Can I use my mobile network on board?
Yes, when the ship is at sea, the onboard GSM antenna connects to maritime roaming networks, allowing you to use your mobile phone for calls, SMS, or data if your provider supports roaming at sea. However, please note that prices for this service are set by your
personal mobile provider, not MSC Cruises, and can be significantly higher than standard land-based roaming rates.
How much does mobile data cost at sea?
Mobile data at sea is billed directly by your GSM provider, not by MSC Cruises. Rates vary widely by operator and can be extremely expensive. For accurate pricing, check your provider’s international roaming rates before using mobile data on board.
⚠️ Roaming warning: Roaming at sea can result in significant charges, depending on your mobile provider. To avoid unexpected costs, always keep your device in Airplane Mode with Wi-Fi turned ON while sailing.
Can I use my regular roaming plan while sailing?
Some providers include maritime roaming in their global plans, but most do not. Please verify with your operator directly to avoid unexpected charges. Usage at sea is billed via satellite and may not appear immediately on your account.
How can I avoid unexpected mobile data costs?
Always enable Airplane Mode and use only Wi-Fi for connectivity. Even if mobile data appears available, it can generate substantial roaming fees that are solely between you and your GSM provider. For safety and convenience, connect to Wi-Fi via the MSC for Me app or by accessing www.mscwifi.com.
Can I still receive calls or messages while in Airplane Mode?
When Airplane Mode is on, you’ll only receive calls or messages through internet-based apps (like WhatsApp or Messenger) if you are connected to the ship’s Wi-Fi. Traditional mobile calls and SMS will be paused until Airplane Mode is disabled.
CONNECTION & TROUBLESHOOTING
Where can I buy an Internet Package onboard?
At any time via the MSC for Me App, or by accessing www.mscwifi.com.
If the issue persists, our Digital Experts at The HUB / Photo Gallery or at the Internet Info Point will be happy to assist you with activation, troubleshooting, or upgrades during opening hours. Outside those hours, please contact the Guest Services Desk. Please note that during peak times, a short waiting period may apply
How do I connect to the Internet on board?
- Set your device to Airplane Mode and enable Wi-Fi.
- Disable iCloud Private Relay (Apple) or Private DNS / Randomize MAC Address (Android). (Use search in Settings)
- Connect to the ship’s Wi-Fi network (e.g., MSC SHIPNAME HOTSPOT).
- Scan the QR code to download the MSC for Me app, or open www.mscwifi.com if the portal doesn’t open automatically.
- Log in using your cabin number and month/year of birth.
- Choose and purchase your preferred Internet package and the number of devices you need, then tap START, and you are connected.
Tip: You can pause or restart your session anytime from the same page.
How do I connect my phone, tablet, or laptop?
Once a package is purchased, the activation steps are identical for all devices. Open the MSC for Me app or the www.mscwifi.com portal. Select “pair a device” and follow the instructions. If the portal doesn’t open automatically, type www.mscwifi.com manually into your browser. Always keep devices in Airplane Mode with the Wi-Fi turned on to avoid roaming fees.
Who can help me if I have internet problems?
Start by describing your issue to the AI-powered Virtual Concierge, which can resolve most Internet problems or guide you step by step. Most common issues are fixed in under one minute using www.mscwifi.com > STOP > START.
If the issue persists:
- Restart your device and reconnect to Wi-Fi, and try STOP > START again
- Request support through the Virtual Concierge, which, in most cases, will have the best answer.
- Visit The HUB / Photo Shop / Internet Info Point for in-person support during opening hours, which are available in the MSC for Me app. (Short waits may occur during peak times).
- Outside those hours, contact the Guest Services Desk.
What services are free without an Internet Package?
- The MSC for Me App (ship map, agenda, chat – available only through onboard Wi-Fi).
- Digital menus and restaurant QR codes.
- MyMSCPhotos.com for viewing onboard pictures.
TIPS & BEST PRACTICES
Tips for a smoother connection
- Always use Airplane Mode + Wi-Fi ON
- Disable Private Address / Private DNS (iOS/Android)
- Disable Wi-Fi Calling
- Disable any VPN
- Turn off automatic updates on iOS/Android
- Reconnect after returning from shore
My device says, “All devices linked.” What does that mean?
It means that you’ve reached your purchased device limit. Upgrade your plan via the MSC for Me app or www.mscwifi.com (maximum 4 devices per package).
How can I improve my Internet speed?
- Avoid connecting during peak hours (after dinner / after excursions).
- Keep only essential devices online.
- Pause iCloud/Google Photos.
- Close background apps such as automatic updates or cloud sync.
Why did my Internet stop working after going ashore?
Your session likely remained open. Reconnect by visiting www.mscwifi.com, pressing STOP, then START again.
Why is the Internet slower than on land?
Ship connectivity relies on satellites rather than land-based cables. This means speed and stability can fluctuate based on weather conditions, satellite alignment, and the number of guests online at the same time. Peak hours, typically after dinner or after excursions, can experience reduced speeds, which is normal for satellite systems. Although the network is continuously optimised, temporary slowdowns may still occur, especially in remote ocean areas or during adverse weather.
Can I always rely on uninterrupted service?
While our system is optimized for stability, the satellite connection may experience brief interruptions when the ship changes course, passes near ports, or during adverse weather conditions. Performance can also vary depending on guest usage during peak times.
Why is the Internet more expensive at sea?
Satellite operations require advanced equipment and 24/7 monitoring. Booking in advance online always offers lower rates.
Is there a Cyber Café on board?
No. Internet access is available exclusively via Wi-Fi on personal devices.
Where can I find help using the MSC for Me App?
You can describe your issue to the AI-powered Virtual Concierge, which can instantly assist or guide you step by step. The app functions only via the onboard Wi-Fi network, allowing you to book shows, restaurants, and excursions or chat on board. Further help is available at The HUB / Photo Gallery or at the Internet Info Point during opening hours. Outside those hours, please contact the Guest Services Desk. Short waiting times may apply during peak hours.
