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General Information

Introduction

Whether you're just curious or you have already booked a cruise with us and want to find out more, here you can find all the information you need.

Our mission at MSC Cruises is to do everything we can to make your holiday as relaxing as possible from the moment you book it to the moment you disembark your ship. With MSC Cruises the journey is the destination

Conditions of Carriage

Standard Conditions of Carriage

These Conditions of Carriage set out the terms that govern the relationship, responsibilities and liabilities as between the Passenger and the Carrier and are BINDING ON THE PARTIES. The Passenger has entered into a Passage Contract with an Organiser and these conditions have been incorporated into the Passenger’s contract with the Organiser. These Terms and Conditions of Carriage will also apply where the Vessel is being used as a floating hotel whether or not there is a Passage Contract and whether or not there is any carriage.

You must carefully read these conditions of carriage which set out your rights, responsibilities and limitations to make claims against the Carrier, its servants and/or agents. The Carrier’s liability is limited as set out in Clauses 22 and 23.

Useful Information

Health and Medical Requirements

Disabled Guests and Guests with reduced mobility are referred to the Booking Conditions.

The Guest warrants that they is fit to travel by sea and by air and that their conduct or condition will not impair the safety or convenience of the vessels, aircraft and/or the other Guests.

At the time of booking, any Guest with a condition that may affect fitness to travel, or any other special need, is asked to provide full details by filling in the appropriate form, and could be requested to submit a doctor’s certificate prior to booking.

The Company can refuse the booking or the carriage of any Guest who is deemed to be unfit for travel or whose condition may constitute a danger to themselves, the vessel, aircraft and/or other Guests on the grounds of safety.

Any specific transport and/or lodging and/or assistance needs must be communicated at the time the reservation is made, and are subject to availability. Ships are not equipped with specialised rooms/equipment/medical assistance.

MSC Cruises is not in any way responsible for any consequence resulting from a Guest’s condition, whether or not the latter is evident. No refund or indemnity is owed to any Guest who cannot begin or continue the trip due to their own condition.

Pregnancy

Pregnant women must, at the time of booking, produce a medical certificate from a doctor confirming the week of pregnancy and their fitness to travel on board a cruise ship for the period of the cruise and for the actual itinerary. In any case, MSC Cruises cannot accept a booking by, or carry, any guest who will be 24 weeks pregnant or more by the end of the Cruise.

Sexual Health

MSC Cruises stocks condoms, pregnancy tests and lubrication. The morning after pill is available on prescription.
What to wear onboard

Please make sure you pack appropriate clothing for the various activities you will undertake during your cruise, such as parties, dinners, sports and shore excursions.

- For everyday life on board, casual wear is recommended.
- For informal evenings, we recommend summery dresses for women and a lightweight jacket for men.
- For Gala evenings, the dress code is more formal. We suggest a tuxedo, dinner jacket, or dark suit and tie for men and a dressy outfit, formal gown, or cocktail dress for women.
- We organise various daytime and evening Theme Parties on board. You may wish to bring 60s and 70s floral gear for the Flower Glory Party, white clothing for the White Party, and something green, white and red for the our MSC Little Italy entertainment.
- For sports lovers, gym shoes and tracksuit are must-haves when using our cutting-edge gym and attending yoga and dance courses, where available.
- We also recommend you bring a pullover or shawl to help with the changes in temperature between the air-conditioned interior of the ship and the deck areas.
- For shore excursions, which may include visits to religious sites, we advise that appropriate clothing be worn (covered knees and shoulders, no low-cut tops).

- For cruises sailing towards the Svalbard islands and Polar areas, please ensure you have adequate polar clothing.
Service Charges / Gratuities

SERVICE CHARGES / GRATUITIES
Service Charges / Gratuities are included in the cruise fare.

TIPS

MSC recommends not tipping individual staff members
Electrical Appliances & Voltage

Electricity on board all ships is supplied at a voltage of 110/220 V in the cabin. Guests may request electrical outlet adapters from the Information Office.

Please note that no heat-generating devices (like electric kettles, hair straighteners, bottle warmer for babies, electric blanket, etc.) are allowed on-board. All cabins are equipped with a hair dryer, and baby bottle warmers are available throughout the ship.
Currency on Board

For cruises in the Mediterranean, Northern Europe, Antilles, Dubai, the Emirates and Oman, as well as MSC Grand Voyages departing from Europe, the on-board currency is the Euro (€).

For cruises in the Caribbean, South America and South Africa, as well as MSC Grand Voyages going to Europe and to Australia, the on-board currency is the US Dollar ($).
Animals

No animals are allowed on board, apart from recognised assistance dogs.

Bringing assistance dogs on board is, in any case, subject to approval by the company and must be requested by the Guest when booking.
Smoking Policy

In line with global standards, smoking areas on board are fewer than non-smoking areas and are indicated by signage and ashtrays.

Smoking (including e-cigarettes) is not permitted in cabins, on cabin balconies and anywhere not expressly indicated by signage and ashtrays.

The Company reserves the right to levy a fee should passengers be found smoking in non-designated areas of the vessel. Repeatedly smoking in non-smoking areas can ultimately lead to disembarkation.

We remind you that throwing cigarette butts or anything else overboard at sea is strictly prohibited as it may seriously put in danger safety at sea.

Ship Phone Numbers

MSC MERAVIGLIA

MSC PREZIOSA

MSC DIVINA

MSC SPLENDIDA

by telephone:

00870773307950

00870 765 109 826

0088 1677 100 955

00870 764 911 645

00870773307951

00870 765 109 828

00870 764 911 646

by fax:

00870 765 109 829

00870 764 911 642

00870783934890

by fax:

00870783934892

00870 765 109 827

00870 765 097 165

00870 764 911 644

00870 765 109 830

00870 765 097 168

00870 764 911 647

MSC FANTASIA

MSC MAGNIFICA

MSC POESIA

MSC ORCHESTRA

by telephone:

0088 1677 101021

00881 677 104 853

00870 764 837 233

00870 773 991 019

0088 1677 100556

by fax:

00870 764 837 236

by fax:

00870 765 046 692

by fax:

0033 562168264

00870 765 046 695

00870 764 837 23400

0033562168312

00870 764 837 237

MSC MUSICA

MSC OPERA

MSC LIRICA

MSC SINFONIA

by telephone:

0088 1677 100 883

00870 773925400

00870 773924260

00870 773925404

0088 1677 100 821

00870 773925401

00870 773924261

00870 773925405

by fax:

0033562168286

0033 562168302

0033 562168066

0033 562168101

MSC ARMONIA

MSC SEASIDE

MSC BELLISSIMA

MSC SEAVIEW

by telephone:

00870 773925402

00870 773308291

00870773943806

00870773940750

00870 773925403

00870 773308290

00870773943807

00870773940751

by fax:

0033 562168220

0087 0783321004

0087 0783321005

00870783937881

00870783937883

MSC GRANDIOSA MSC VIRTUOSA

by telephone: by telephone:

00870 773 941 881 00870773932856

00870 773 941 882 00870773993064

by fax:

0087 078 332 2425

0087 078 332 2427

Littering

We ask our guests to not to throw anything into the sea and to work with us to safeguard the sea, marine life and the ecosystem.
Minors

All the provisions of clause 10 and the requirement of fitness to travel is applicable to all passengers including Minors.

The Carrier does not accept unaccompanied Minors. Minors will not be allowed to embark unless they are accompanied by a parent or guardian or any other authorized person. Adult Passengers travelling with a Minor shall be fully responsible for that Minor’s conduct and behaviour. Minors may not order or consume alcoholic beverages or participate in gambling. For the purposes of consuming alcoholic beverages and participate in gambling only, when the itinerary includes a port located in the U.S.A., Minors shall be intended any Passengers under the age of 21.

Minors onboard must be supervised by a parent or guardian at all times and are welcome at the activities onboard or at shore excursions, provided that a parent or guardian is present. Children cannot remain onboard if their parents or guardians go ashore, unless expressly authorized by the on board staff.

The adult passengers shall be liable to the Carrier and shall reimburse it for loss, damage or delay sustained by the Carrier because of any act or omission of the Passenger or Minor Passenger in the care of the adult.

Minor Passengers are subject to all the terms contained in the Conditions of Carriage.

Safety on Board

A cruise isn’t just one of the most luxurious and relaxing ways to see the world, it’s also one of the safest. That’s because every cruise ship has to be built, equipped and operated in accordance with the strict requirements of the international maritime treaty known as the Safety of Life at Sea (SOLAS) Convention, developed by the International Maritime Organization, the UN agency responsible for shipping.
As a result, for example, all cruise ships must have regularly-checked lifeboats, life rafts and life preservers for every person on board, plus a specified minimum additional capacity.

The ultramodern ships in the MSC Cruises fleet go substantially above and beyond what is required, carrying backup mechanical, navigational and safety provisions.

Insurance

MSC Cruises recommends that every passenger undertakes an adequate insurance policy which covers them sufficiently from the time the holiday has been confirmed as booked to the end of the cruise.

General Information