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General Information

Introduction

Whether you're just curious or you have already booked a cruise with us and want to find out more, here you can find all the information you need.

Our mission at MSC Cruises is to do everything we can to make your holiday as relaxing as possible from the moment you book it to the moment you disembark your ship. With MSC Cruises the journey is the destination

Conditions of Carriage

Standard Conditions of Carriage

These Conditions of Carriage set out the terms that govern the relationship, responsibilities and liabilities as between the Passenger and the Carrier and are BINDING ON THE PARTIES. The Passenger has entered into a Passage Contract with an Organiser and these conditions have been incorporated into the Passenger’s contract with the Organiser. These Terms and Conditions of Carriage will also apply where the Vessel is being used as a floating hotel whether or not there is a Passage Contract and whether or not there is any carriage.

You must carefully read these conditions of carriage which set out your rights, responsibilities and limitations to make claims against the Carrier, its servants and/or agents. The Carrier’s liability is limited as set out in Clauses 22 and 23.

Useful Information

Health and Medical Requirements

Disabled Guests and Guests with reduced mobility are referred to the Booking Conditions.

The Guest warrants that they is fit to travel by sea and by air and that their conduct or condition will not impair the safety or convenience of the vessels, aircraft and/or the other Guests.

At the time of booking, any Guest with a condition that may affect fitness to travel, or any other special need, is asked to provide full details by filling in the appropriate form, and could be requested to submit a doctor’s certificate prior to booking.

The Company can refuse the booking or the carriage of any Guest who is deemed to be unfit for travel or whose condition may constitute a danger to themselves, the vessel, aircraft and/or other Guests on the grounds of safety.

Any specific transport and/or lodging and/or assistance needs must be communicated at the time the reservation is made, and are subject to availability. Ships are not equipped with specialised rooms/equipment/medical assistance.

MSC Cruises is not in any way responsible for any consequence resulting from a Guest’s condition, whether or not the latter is evident. No refund or indemnity is owed to any Guest who cannot begin or continue the trip due to their own condition.

Pregnancy

Pregnant women must, at the time of booking, produce a medical certificate from a doctor confirming the week of pregnancy and their fitness to travel on board a cruise ship for the period of the cruise and for the actual itinerary. In any case, MSC Cruises cannot accept a booking by, or carry, any guest who will be 24 weeks pregnant or more by the end of the Cruise.

Sexual Health

MSC Cruises stocks condoms, pregnancy tests and lubrication. The morning after pill is available on prescription.
What to wear onboard

Please make sure you pack appropriate clothing for the various activities you will undertake during your cruise, such as parties, dinners, sports and shore excursions.

- For everyday life on board, casual wear is recommended.
- For informal evenings, we recommend summery dresses for women and a lightweight jacket for men.
- For Gala evenings, the dress code is more formal. We suggest a tuxedo, dinner jacket, or dark suit and tie for men and a dressy outfit, formal gown, or cocktail dress for women.
- We organise various daytime and evening Theme Parties on board. You may wish to bring 60s and 70s floral gear for the Flower Glory Party, white clothing for the White Party, and something green, white and red for the our MSC Little Italy entertainment.
- For sports lovers, gym shoes and tracksuit are must-haves when using our cutting-edge gym and attending yoga and dance courses, where available.
- We also recommend you bring a pullover or shawl to help with the changes in temperature between the air-conditioned interior of the ship and the deck areas.
- For shore excursions, which may include visits to religious sites, we advise that appropriate clothing be worn (covered knees and shoulders, no low-cut tops).

- For cruises sailing towards the Svalbard islands and Polar areas, please ensure you have adequate polar clothing.

Service Charge

During your cruise, you will meet staff throughout the ship who provide you with excellent service. They are supported by just as many staff and crew who work hard behind the scenes to ensure you enjoy every moment onboard. For your convenience MSC Cruises will automatically add a daily Hotel Service Charge to your shipboard account, based on your chosen itinerary and the number of days for which the services are actually provided.
The Hotel Service charge serves to ensure we maintain the highest quality standards of service to our guests. The daily amounts below have been calculated with this in mind and cannot be modified. However, should you wish to remove any of the daily Hotel Service Charge in the unlikely event that you do not receive satisfactory service, you may do so by contacting the Guest Relations Manager on board. If you wish, the daily Service Charge for your cruise can be added to the price of your cruise at the time of booking, rather than added to your onboard account during the cruise. Please let your booking agent know if you would like to add the Service Charge to your cruise price.

Tips
MSC Cruises does not recommend tipping individual members of staff.

Bar Service Charge
A 15% Bar Service Charge is automatically added to all purchases, with the exception of the prepaid all-inclusive drinks package.

MEDITERRANEAN, NORTHERN EUROPE, CARIBBEAN, CUBA, DUBAI EMIRATES AND OMAN

Mediterranean, Northern Europe, Antilles, Cuba, Abu Dhabi, Dubai and Oman Cruises		MSC Grand Voyages to/from Abu Dhabi, Dubai and Oman Cruises, Antilles and Cuba		Starting summer 2017: Mediterranean, Northern Europe, Caribbean, Cuba Abu Dhabi, Dubai and Oman Cruises MSC Grand Voyages to/from Abu Dhabi, Dubai and Oman Cruises, Antilles and Cuba
Adults (13 and over)	9 Euro per night	Adults (13 and over)	9 Euro per night	Adults (12 and over)	10 Euro per night
Child (3 and over)	4.5 Euro per night	Child (2 and over)	4.5 Euro per night	Child (2 and over)	5 Euro per night
Child (Under 3)	No Service charge applied	Child (Under 2)	No Service charge applied	Child (Under 2)	No Service charge applied

SOUTH AFRICA CRUISES

South Africa Cruises		MSC Grand Voyages from South Africa (Northbound)		MSC Grand Voyages to South Africa (Southbound)
Adults (13 and over)	$ 8 US Dollars per night	Adults (13 and over)	$ 12 US Dollars per night	Adults (13 and over)	9 Euro per night
Child (2 and over)	$ 4 US Dollars per night	Child (2 and over)	$ 6 US Dollars per night	Child (2 and over)	4.5 Euro per night
Child (Under 2)	No Service charge applied	Child (Under 2)	No Service charge applied	Child (Under 2)	No Service charge applied

SOUTH AFRICA CRUISES
(Starting Summer 2017)

South Africa Cruises		MSC Grand Voyages from South Africa (Northbound)		MSC Grand Voyages to South Africa (Southbound)
Adults (12 and over)	$ 8 US Dollars per night	Adults (12 and over)	$ 12.5 US Dollars per night	Adults (12 and over)	10 Euro per night
Child (2 and over)	$ 4 US Dollars per night	Child (2 and over)	$ 6.25 US Dollars per night	Child (2 -12 years)	5 Euro per night
Child (Under 2)	No Service charge applied	Child (Under 2)	No Service charge applied	Child (Under 2)	No Service charge applied

SOUTH AMERICA CRUISES

South America Cruises		MSC Grand Voyages from South America (Eastbound)		MSC Grand Voyages to South America (Westbound)
Adults (13 and over)	$ 12 US Dollars per night	Adults (13 and over)	$ 12 US Dollars per night	Adults (13 and over)	9 Euro per night
Child (2 and over)	$ 6 US Dollars per night	Child (2 and over)	$ 6 US Dollars per night	Child (2 and over)	4.50 Euro per night
Child (Under 2)	No Service charge applied	Child (Under 2)	No Service charge applied	Child (Under 2)	No Service charge applied

SOUTH AMERICA CRUISES

(Starting Summer 2017)

South America Cruises		MSC Grand Voyages from South America (Northbound)		MSC Grand Voyages to South America (Southbound)
Adults (12 and over)	$ 12.5 US Dollars per night	Adults (12 and over)	$ 12.5 US Dollars per night	Adults (12 and over)	10 Euro per night
Child (2 and over)	$ 6.25 US Dollars per night	Child (2 and over)	$ 6.25 US Dollars per night	Child (2 and over)	5 Euro per night
Child (Under 2)	No Service charge applied	Child (Under 2)	No Service charge applied	Child (Under 2)	No Service charge applied

THE CARIBBEAN SEA CRUISES

The Caribbean Sea Cruises		MSC Grand Voyages from the Caribbean Sea		MSC Grand Voyages to the Caribbean Sea Cruises
Adults (13 and over)	$ 12 US Dollars per night	Adults (13 and over)	$ 12 US Dollars per night	Adults (13 and over)	9 Euro per night
Child (2 and over)	$ 6 US Dollars per night	Child (2 and over)	$ 6 US Dollars per night	Child (2 and over)	4.5 Euro per night
Child (Under 2)	No Service charge applied	Child (Under 2)	No Service charge applied	Child (Under 2)	No Service charge applied

THE CARIBBEAN SEA CRUISES

(Starting Summer 2017)

The Caribbean Sea Cruises		MSC Grand Voyages from the Caribbean Sea		MSC Grand Voyages to the Caribbean Sea Cruises
Adults (12 and over)	$ 12.5 US Dollars per night	Adults (12 and over)	$ 12.5 US Dollars per night	Adults (12 and over)	10 Euro per night
Child (2 and over)	$ 6.25 US Dollars per night	Child (2 and over)	$ 6.25 US Dollars per night	Child (2 -12 years)	5 Euro per night
Child (Under 2)	No Service charge applied	Child (Under 2)	No Service charge applied	Child (Under 2)	No Service charge applied

Electrical Appliances & Voltage

Electricity on board all ships is supplied at a voltage of 110/220 V in the cabin. Guests may request electrical outlet adapters from the Information Office.

Please note that no heat-generating devices (like electric kettles, hair straighteners, bottle warmer for babies, electric blanket, etc.) are allowed on-board. All cabins are equipped with a hair dryer, and baby bottle warmers are available throughout the ship.
Currency on Board

For cruises in the Mediterranean, Northern Europe, Antilles, Dubai, the Emirates and Oman, as well as MSC Grand Voyages departing from Europe, the on-board currency is the Euro (€).

For cruises in the Caribbean, South America and South Africa, as well as MSC Grand Voyages going to Europe and to Australia, the on-board currency is the US Dollar ($).
Animals

No animals are allowed on board, apart from recognised assistance dogs.

Bringing assistance dogs on board is, in any case, subject to approval by the company and must be requested by the Guest when booking.
Smoking Policy

In line with global standards, smoking areas on board are fewer than non-smoking areas and are indicated by signage and ashtrays.

Smoking (including e-cigarettes) is not permitted in cabins, on cabin balconies and anywhere not expressly indicated by signage and ashtrays.

The Company reserves the right to levy a fee should passengers be found smoking in non-designated areas of the vessel. Repeatedly smoking in non-smoking areas can ultimately lead to disembarkation.

We remind you that throwing cigarette butts or anything else overboard at sea is strictly prohibited as it may seriously put in danger safety at sea.

Ship Phone Numbers

MSC PREZIOSA	MSC DIVINA	MSC SPLENDIDA	MSC FANTASIA
by telephone:	by telephone:	by telephone:	by telephone:
00870 765 109 826	00870 765 097 163	00870 764 911 645	00870 764 878 834
00870 765 109 828	00870 765 097 164	00870 764 911 646	00870 764 878 835
00870 765 109 829	00870 765 097 166	00870 764 911 642	00870 764 878 837
by fax:	by fax:	by fax:	by fax:
00870 765 109 827	00870 765 097 165	00870 764 911 644	00870 764 878 836
00870 765 109 830	00870 765 097 168	00870 764 911 647	00870 764 878 839

MSC MAGNIFICA	MSC POESIA	MSC ORCHESTRA	MSC MUSICA
by telephone:	by telephone:	by telephone:	by telephone:
00870 765 046 690	00870 764 837 233	00870 761 120 770	00870 764 614 351
00870 765 046 693	00870 764 837 236	00870 761 120 775	00870 764 614 354
by fax:	by fax:	by fax:	by fax:
00870 765 046 692	00870 764 837 234	00870 761 120 774	00870 764 614 356
00870 765 046 695	00870 764 837 237	00870 761 120 778	00870 764 614 352

MSC OPERA	MSC LIRICA	MSC SINFONIA	MSC ARMONIA
by telephone:	by telephone:	by telephone:	by telephone:
00870 773925400	00870 773924260	00870 773925404	00870 773925402
00870 773925401	00870 773924261	00870 773925405	00870 773925403
by fax:	by fax:	by fax:	by fax:
0033 562168302	0033 562168066	0033 562168101	0033 562168220

MSC SEASIDE

by telephone:

00870 773308291

00870 773308290

Littering

We ask our guests to not to throw anything into the sea and to work with us to safeguard the sea, marine life and the ecosystem.
Minors

All the provisions of clause 10 and the requirement of fitness to travel is applicable to all passengers including Minors.

The Carrier does not accept unaccompanied Minors. Minors will not be allowed to embark unless they are accompanied by a parent or guardian or any other authorized person. Adult Passengers travelling with a Minor shall be fully responsible for that Minor’s conduct and behaviour. Minors may not order or consume alcoholic beverages or participate in gambling. For the purposes of consuming alcoholic beverages and participate in gambling only, when the itinerary includes a port located in the U.S.A., Minors shall be intended any Passengers under the age of 21.

Minors onboard must be supervised by a parent or guardian at all times and are welcome at the activities onboard or at shore excursions, provided that a parent or guardian is present. Children cannot remain onboard if their parents or guardians go ashore, unless expressly authorized by the on board staff.

The adult passengers shall be liable to the Carrier and shall reimburse it for loss, damage or delay sustained by the Carrier because of any act or omission of the Passenger or Minor Passenger in the care of the adult.

Minor Passengers are subject to all the terms contained in the Conditions of Carriage.

Safety on Board

A cruise isn’t just one of the most luxurious and relaxing ways to see the world, it’s also one of the safest. That’s because every cruise ship has to be built, equipped and operated in accordance with the strict requirements of the international maritime treaty known as the Safety of Life at Sea (SOLAS) Convention, developed by the International Maritime Organization, the UN agency responsible for shipping.
As a result, for example, all cruise ships must have regularly-checked lifeboats, life rafts and life preservers for every person on board, plus a specified minimum additional capacity.

The ultramodern ships in the MSC Cruises fleet go substantially above and beyond what is required, carrying backup mechanical, navigational and safety provisions.

Insurance

MSC Cruises recommends that every passenger undertakes an adequate insurance policy which covers them sufficiently from the time the holiday has been confirmed as booked to the end of the cruise.

General Information