For all cruises until October 31st
and additional ones on specific itineraries that have been cancelled as stated here
, we will offer our guests 125% Future Cruise Credit. The Future Cruise Credit must be redeemed by 31st January 2021 and is valid for all sailings taking place on or before 31st December 2021.
Once you have received your Future Cruise Credit voucher should choose not to accept the voucher you are entitled to apply for a refund equal to the original amount of the cruise fare paid only and the additional 25% will not be included. Please email firstname.lastname@example.org forwarding on your voucher and let us know you would instead like a refund and we will process your request. Please note that we will do our best to process this as soon as possible however due to the large volume of requests refunds are taking longer than anticipated so we ask for your patience at this time.
All affected guests will receive a communication directly from MSC Cruises or through their Travel Agent giving further details regarding their Future Cruise Credit and how to redeem it. For further queries please contact email@example.com.
For full Ts&Cs please refer to your voucher.