We understand that there continues to be a high level of uncertainty surrounding any holiday plans due to the developing situation around COVID-19. In order to provide our existing and new guests with additional support regarding your travel arrangements we have updated our Stress Free Booking policy which applies to all existing and new bookings made by 31st March 2022.
All bookings made by 31st March 2022
will be eligible for our Stress Free Booking policy, with the new terms valid for all sailings taking place within 31st March, 2023
Reschedule your cruise free of charge up to 15 days before departure for cruise only and up to 21 days before departure for fly & cruise.
Name Change Free Of Charge: possible up to 15 days before departure (21 days Fly & Cruise bookings)
Your new cruise can be up to the value of your current cruise, however if the new cruise is of higher value you will be required to pay the difference.
In case of cancellation, standard cancellation policy will apply
To apply, call our contact centre on 1800832274 or click here
and select the Flexible Cruise Programme
from Type of Request and write your preferred new cruise itinerary.
For travel agents, please refer to the information shared on MSC Book.
Guests with bookings that have not met any of the requirements of the MSC Health and Safety Protocol (e.g missing vaccination) and therefore are prevented from boarding are asked to send a written communication to MSC Cruises not later than 15 days before the scheduled departure of their cruise in order to request their voucher or reschedule their cruise according to the MSC Flexible Booking Programme.
Our guests who have booked directly with MSC can call our contact centre on 1800 932 499, while guests who have booked via a travel agency are kindly invited to refer to their travel agent.