Information & Booking

Customer Service

If you would like any assistance, just give us a call!

Our Customer Service staff will be happy to help you make or change a booking, and provide assistance before or after your cruise. We’re here to help you in any way we can.

Telephone number  

1800 932 499 

Opening hours 

Mon-Fri 9.30am - 6pm 

Sat 9am - 5.30pm 

Sun 10am - 4pm

Christmas Eve    10:00-14:00
Christmas Day    Closed
Boxing Day        10:00 -16:00
27th Dec            10:00 -16:00
31st Dec            10:00 -14:00
New Year’s Day   Closed
02nd January      10:00 -16:00    

MSC Cruises Cares 
For requesting medical assistance on MSC Cruises-booked flights: If your flight is operated by one of our partner airlines, please request medical assistance via that airline.

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    Other Contacts

    MSC Cruises UK & Ireland

    MSC Cruises Ltd
    5 Roundwood Avenue
    Stockley Park
    UB11 1AF

    Call reservations

    1800 932 499

    Opening hours

    Mon-Fri9.30 - 6.00pm
    Sat9.00 - 5.30pm
    Sun10.00 - 4.00pm